1. General Shipping Overview

This Shipping Policy applies to all product purchases placed through www.greenshearpro.com, operated under the brand name greenshearpro. We are committed to maintaining clear, reliable, and compliant dispatch and delivery workflows for our clientele across the European region.

2. Dispatch Facility Location

All orders processed on www.greenshearpro.com are prepared, quality-checked, and dispatched directly from our designated facility location:

  • Dispatch Address: XXX

3. Coverage, Logistics Partners, and Delivery Timeframes

greenshearpro delivers exclusively to European destinations in direct cooperation with established international priority express carriers, including DHL Priority, FedEx Priority, and UPS Priority.

  • Target Destination: European Union and European countries.
  • Standard Transit Time: Estimated delivery duration is between 5 and 10 business days following order dispatch and carrier handover.

4. Automated Tracking and Order Notifications

To ensure complete transparency throughout the fulfilment cycle, automated tracking notifications are sent directly to the email address provided by the customer at checkout during critical operational milestones:

  • Order Dispatch: Notification with carrier tracking reference upon collection.
  • Hub Arrival: Updates upon arrival at primary logistics exchange centres.
  • Local Delivery: Notification when the parcel reaches final local courier distribution.

5. Extended Delays and Carrier Investigations

If your parcel exceeds the standard estimated shipping window of 10 business days, please contact our support team at branch@greenshearpro.com with your order details.

Upon receipt of your notice, our team will initiate a formal investigation with the designated logistics carrier to verify the status of the shipment. Based on the formal findings of the carrier enquiry, greenshearpro will promptly proceed with either a full order refund or a replacement dispatch at no additional expense to the customer.

6. Transfer of Risk and Delivery Legal Protections

In compliance with applicable European consumer rights legislation, the risk of damage or loss to the ordered goods passes to the consumer only when the customer, or an designated third party, acquires physical possession of the products upon delivery.

7. Contact Details

For inquiries or support regarding shipping, order tracking, or transit updates, please reach out to us: