1. Overview

This Refund and Return Policy applies to all purchases conducted through www.greenshearpro.com, operated under the brand name greenshearpro. We strive to maintain transparent, straightforward, and compliant return processes for our customers in the European region, adhering to Canadian commercial standards and applicable European consumer protection frameworks.

2. Statutory Right of Withdrawal (14-Day Cancellation Period)

In accordance with European consumer legislation, customers residing in the European Union and the United Kingdom have the statutory Right of Withdrawal, allowing you to cancel your purchase within 14 calendar days from the day on which you, or a designated third party, gain physical possession of the ordered goods, without providing any reason.

Exercising Your Withdrawal Right

To exercise your right of withdrawal, you must submit a clear written notification to our support team via electronic mail prior to the expiration of the 14-day window:

  • Contact Email: branch@greenshearpro.com
  • Information Required: Order reference number, customer name, list of items to be returned, and contact details.

Return Address

Once your withdrawal request is acknowledged by our customer service, physical returns originating from European destinations must be shipped to our designated European logistics returns centre:

  • European Returns Facility: XXX

Returned items under the standard Right of Withdrawal must be dispatched in their original, unused condition with complete packaging.

3. Damaged, Defective, or Faulty Items

If an item arrives damaged or exhibits defects upon delivery, you are entitled to an immediate resolution under consumer protection regulations.

  • Streamlined Resolution Process: You do not need to physically ship the damaged item back to our facility.
  • Notification Procedure: Simply contact our team at branch@greenshearpro.com with your order details and clear photographic evidence demonstrating the defect or damage.
  • Resolution: Upon verification of the submitted evidence by our support team, we will process either a full order refund or dispatch a replacement item at no additional cost to you.

4. Non-Delivery, Transit Delays, and Investigations

All orders shipped to European destinations are dispatched via express priority carriers, including DHL Priority, FedEx Priority, and UPS Priority. Estimated transit duration is 5 to 10 business days. Automated tracking notifications are sent to your registered email address at key operational milestones (order dispatch, regional hub arrival, and local courier routing).

  • Extended Delays: If your shipment exceeds the standard 10 business days transit timeframe, please notify us at branch@greenshearpro.com.
  • Investigation & Settlement: We will initiate a formal investigation with the respective logistics carrier. Based on the verified findings of the carrier inquiry, greenshearpro will proceed with either a full order refund or issue a replacement dispatch.

5. Refund Processing & Payment Methods

Once a refund is approved (whether following a valid withdrawal, receipt of verified damaged item evidence, or confirmed non-delivery following carrier inquiry), the reimbursement will be processed promptly.

  • Original Payment Method: Refunds are credited exclusively to the original payment option used at checkout. Approved payment methods include Visa, Mastercard, American Express, as well as digital wallets including Apple Pay and Google Pay.
  • Processing Timeframe: Approved refunds are generally credited back to your account within 5 to 10 business days, depending on your financial institution’s processing procedures.

6. Operational & Legal Contact

For all questions, cancellation notices, or return requests, please contact our operational administration: