1. General Provisions

This website, www.greenshearpro.com (the “Site”), is operated under the brand name greenshearpro (“we”, “us”, or “our”). By accessing or using the Site and purchasing products from us, you agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the Site, including without limitation consumers residing in Canada, the European Union, and the United Kingdom.

Please read these Terms carefully before placing an order. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. Commercial Scope and Products

greenshearpro provides garden greenery trimming equipment and related maintenance accessories. We reserve the right to modify or discontinue any product offering, update descriptions, or adjust pricing at our discretion prior to order confirmation.

3. Orders and Payment

By placing an order on www.greenshearpro.com, you confirm that you are legally authorized to complete the transaction and that the information provided is complete and accurate. Orders are subject to acceptance and verification. All prices displayed on the Site are clearly itemized during checkout, and payment must be completed in full prior to order dispatch.

4. Shipping, Delivery, and Risk Transfer

We deliver products to customers located across European countries in collaboration with express international carriers including DHL Priority, FedEx Priority, and UPS Priority.

  • Transit Time: Estimated shipping duration is between 5 and 10 business days following order dispatch.
  • Tracking Notifications: Automated order updates and tracking notifications will be dispatched to the email address provided at checkout at key milestones, including order dispatch, arrival at distribution facilities, and local delivery routing.
  • Extended Delays and Carrier Inquiries: If an order exceeds the standard estimated delivery timeframe, our operations team will initiate a formal investigation with the designated logistics carrier. Following verification of the transit status, we will proceed with either a complete order refund or a replacement dispatch, as appropriate.
  • Transfer of Risk: In accordance with European consumer rights directives, the risk of loss, theft, or damage to ordered items passes to the consumer only upon physical delivery and receipt of the goods by the customer or an authorized third party designated by the customer, rather than upon handover to the logistics carrier.

5. Statutory Right of Withdrawal (European Consumers)

If you are a consumer residing in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase without giving any reason within 14 calendar days from the date on which you, or a designated third party, receive physical possession of the products.

To exercise your right of withdrawal, you must inform us of your decision through an unequivocal statement sent via electronic mail to branch@greenshearpro.com before the 14-day period expires.

6. Damaged, Defective, or Incorrect Goods

In the event that you receive products that are damaged, defective, or incorrect:

  • Notification: You must notify our customer support team by emailing branch@greenshearpro.com, detailing the issue and providing clear photographic or visual evidence of the condition of the received item.
  • Resolution Process: Physical return of damaged or defective items is not required where sufficient photographic evidence is submitted and verified by our support team. Upon verification, we will issue a full refund or arrange for a replacement item to be dispatched at no additional cost.

7. Intellectual Property

All textual content, site layout, visual elements, and graphics present on www.greenshearpro.com are the exclusive property of greenshearpro or are utilized under authorized commercial usage rights. Unauthorized reproduction, modification, or distribution of any content from this Site is strictly prohibited.

8. Limitation of Liability and Governing Law

These Terms are governed by and construed in accordance with the applicable laws of Canada, without prejudice to the mandatory consumer protection regulations and statutory rights applicable to consumers residing in the European region.

To the fullest extent permitted by law, greenshearpro shall not be liable for direct, indirect, incidental, or consequential losses arising from the use of our website or products beyond the purchase value of the relevant transaction.

9. Contact Information

Questions regarding these Terms of Service should be directed to our operational administration: