1. Introduction
www.greenshearpro.com (“we”, “our”, or “us”) operates as an independent online provider of garden greenery trimming equipment and related accessories. This Privacy Policy outlines how your personal information is collected, utilized, and protected when you visit or make a purchase from www.greenshearpro.com (the “Site”).
This policy is formulated in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR) for customers located within the European region.
2. Data Controller
For the purposes of applicable data protection laws, the data controller responsible for your personal information is www.greenshearpro.com, operating under the brand name greenshearpro. You may contact our operations team regarding privacy matters via email at branch@greenshearpro.com.
3. Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device or computer that often include an anonymous unique identifier.
- Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Furthermore, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely through our designated payment processor), email address, and phone number. We refer to this information as “Order Information”.
4. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you regarding your orders or general inquiries;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
5. Sharing Your Personal Information
We share your personal information with third-party service providers to help us conduct our business operations and fulfill our contracts with you. Specifically, financial transactions and payment processing on the Site are handled by Stripe. Stripe collects, uses, and processes your payment information in accordance with their respective privacy policies.
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
6. Data Retention Period
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, tax, or reporting requirements.
In accordance with Canadian tax and corporate compliance obligations and European statutory limitation periods, transaction records, customer order information, and associated communications are generally retained for a period of up to seven (7) years following the completion of the relevant commercial transaction, unless a longer retention period is mandated or permitted by applicable law. When your personal information is no longer required for these operational and legal purposes, it is securely deleted or anonymized.
7. Your Legal Rights (European Economic Area & Canada)
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain data protection rights under the GDPR. These include the right to access, correct, update, or request deletion of your personal information.
If you are a resident of Canada, you have rights regarding your personal information under PIPEDA and applicable provincial privacy acts, including the right to access and rectify your personal data held by us.
To exercise any of these rights, please contact us at branch@greenshearpro.com.
8. Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our operational practices or for other operational, legal, or regulatory reasons.
9. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at branch@greenshearpro.com or via the contact details provided on our Site.